Horrible customer service, zero communication, does not adhere to agreed upon delivery/collection dates. HORRIBLE EXPERIENCE ALL AROUND

On the 4th of June 2020, I placed an order for an arm chair at the Northriding shop and was advised that my order would be ready within 7 working days which would be Friday 12 June 2020. On the 10th of June, I called them to confirm if i can pick up my order on Friday as i had not received any updates. I was told my order was not ready however i would get sms updates. On Friday 12th June 2020, I called the shop again to request feedback on my order and was told that there had been a delay in orders however my order would definitely be ready on Wednesday 17 June 2020 and i would receive sms updates relating to the pick up. By Wednesday 17 June, i had not received any feedback and called them again to follow up. This time around the consultant i spoke to did not have any idea what could be happening with my order. I then requested to speak to the manager and was put on hold for over 30 minutes until they hung up on me - no one called me back. I called back again and spoke to a lady who promised to investigate and get back to me today still - i wait to see if this will happen. This has been a huge disappointment as Deco Furn has not been truthful in the delivery times or even cared enough to give any feedback. I always have to call them and each time i spend atleast 15 to 30 minutes being on hold. My biggest regret is that i did not check their ratings here first before placing & paying for my order. Zero customer service and zero communication - the worst i have experienced this year.