Horrible customer relations and now they've ****** my money ...

I wish I could give zero stars because of the terrible experience I've had with Decofurn Northriding and the head office. I ordered some bar stools in the beginning of August and was told they would be available at the end of August because they were out of stock. I followed up at the end of August and was told they would come at the end of September then I was told end October. So I asked fo a refund and apparently branches don't give refunds only head office does and that would take 7 days. It has been almost two weeks, I want my money, they had no issue taking it when I was paying. The level of lack of communication and don't care attitude from the moment I ordered in August is apalling.