HORRIBLE AFTER SERVICE!!!!!!

I received the worst service from this place and the third party courier company that they used!! The wrong parcel was delivered to me on Thursday 2 January. The courier company that Decofurn used to deliver the parcel to me, delivered the wrong parcel to me. The invoice is correct, but the label code on the parcel was different to my invoice, the dining room table is the wrong colour and it I only received 4 chairs instead of 6 with 4 bags of *****s, the fourth bag of *****s was ripped open lying loose in the box with only 4 *****s inside the rest of the *****s was all missing. I was not at my house at the time the delivery was made and I had to assemble the item myself so it was impossible to let them know beforehand that the parcel is incorrect. The moment I got home I started with the assembly and noticed that the parcel is wrong. I contacted the courier company immediately on Thursday and they admitted that they made the mistake, but they are unable to correct the mistake as my parcel was delivered to someone else on 28 December 2019 and that lady apparently does not want to give the parcel back that was wrongly delivered to her!! What an unacceptable answer!! The courier company keeps telling me they will get back to me, just to phone on Monday 6 Jan to be told that the guy dealing with my situation is on leave and no one knew what is happening so I had to start all over again with the explanation. The courier company said they were in contact with Decofurn. I contacted Decofurn but the phone lines just keeps ringing ESPECIALLY THE NATIONAL HOTLINE NUMBER WHICH JUST KEEPS RINGING SINCE FRIDAY, struggled to get to the correct department just to be told by the call centre that I must give them my contact information and they will get back to me.

This is completely unacceptable, this is Decofurn's responsibility to sort out with the courier company. They have to make sure their clients receive their parcels!! With the industry that I am in, we have to make sure all clients receive their parcels and if anything goes wrong with the courier we have to sort it out for the client!! Now I'm sitting with a parcel that does not even belong to me but it is in my care now and if anything happens to this parcel I will be held responsible for this item. The courier company simply refuse to collect the parcel from me.

I am a paying customer and I feel I deserve a discount for this mess and if this goes on any longer it should be a full refund!!!!