HAVE NOT RECEIVED MY ORDER!!

I HAVE NOT RECEIVED AN ORDER DONE 20 DAYS AGO. RECEIVED A CALL FROM YOUR DELIVERY GUYS TO SAY THE TABLE IS BROKEN THEREFORE THEY WILL HAVE TO RETURN IT AND GET A NEW ONE... NOW I RECEIVE AN EMAIL TO REVIEWS THE TABLE WHICH TABLE EXACTLY BECAUSE YOU HAVE NOT DELIVERED!!! HORRIBLE 1ST TIME EXPERIENCE WITH YOU GUYS!