Got ****** for a competition

Please don't be fooled by Decofurn, they called me last week to say that we won 50% of our purchase value back in cash and advised that an individual from the accounts department will call us to do the transfer. After 4 days went by, nobody called, so I called the Northriding branch directly and they didn't know about the competition and asked to send them the details of the competition, which I did. A lady emails me and requested my contact number which I did. She called me and I advised her that we spent R21,443 at the Northriding branch. She then says that we can we give you furniture instead and I requested for the monies to paid into my account and she requested the invoice which I also sent through.

After running after them, I get a call from head office saying we won R250 which was 50% for the delivery and assembly fee. My husband was ******* by the the sales guy who made him pay installation and assembly amount separately, when he wanted to pay the entire amount at once

They are not understanding and lie. The installation and assembly isn't the product we purchased. We purchased furniture for R21,443 our prize is 50% of that value and they have looked for ways not to give us our rightful prize. I asked them for proof of what invoice the computer selected they said they have no proof. I was in contact Gina from head office, who doesn't understand and refuses to give the proof on how the computer selected our invoice.

This is absolutely pathetic.