Frustrating experience

My 1st experiencing with shopping online with Decofurn hasn't been a great one and I now regret this decision, but have to follow through to figure this out (as customer service is seriously lacking).

i ordered a rug and when opening it at home, realised the colour wasn't right for my lounge and needed to return it. I didn't know what their return policy is, so i wrapped up the rug - put it in my car - and took it back to Decofurn.

now this is where i miss dealing with PEOPLE - as I was in the store, in front of PEOPLE - but i get told i must log my return via their hotline number. I have the rug with me, I've taken the time to go to their store, but sure.. i must now call a number.

Mind you - the people in the office at Decofurn PE weren't the friendliest either.. I felt like i was interrupting them and i was a nuisance because i didn't know the process.

when you call the number.. it doesn't work. You get told the number does not exist.

I then play sleuth and search online and cilck on "returns"... I must now take photo's of my rug and email them to an email address. Initially I'd emailed their returns email, but when someone responds , their email address is "noreply".. so again, nobody to deal with. and I get referred to their returns email and get told to "follow the returns policy".. so i got to their returns policy page and read "take photos of item and email to "returns@" etc...

So now i must take the rug out of my car.. unpackage it... take a photo (it's a large rug mind you) and then email the email address.... hahahha.. this whole process is ridiculous!

i had people... i was in front of your staff.. could they not use their eyes to view the rug?

But no.. i must go through this ridiculous process .... Bear in mind , the return Policy says "7 days to return".. but it's been taking 7 days just to figure this all out. I have a job.. now i can only do these photos later when i get home.. at night, so hopefully the photo quality is ok. I don't know what they want with a photo when the item is brand new.

I'm just really frustrated and annoyed at myself for my first purchase with Decofurn. Never again.