EXTREMELY POOR OR NO CUSTOMER SERVICE

This is my first even post on any company for NO CUSTOMER SERCICE DECO FURN MONTAGUE GARDENS. EXTREMELY POOR OR EVEN NO CUSTOMER SERVICE

I have visited this store four times and on two occasions I wanted to buy something on display, but was informed that one of the combo set was not in stock. I asked for the manager on the first occasion and no manager came forth. The shop assistant scanned the bar code many times, but no alternative was offered and the manager did NOT ASSIST US. We have indicated that we want to buy the combo set but we were not informed as to when stock will be available. This happened before lockdown in March. Going back to the shop today, and we saw the same combo set on display and again wanted to buy two sets, but again were informed that the bed is not in stock. We called for the manager, but waited for more than 15 to 30 minutes for the shop assistant to come back and tell us that the manager is looking to see if there is stock at another branch, but this manager did not appear to speak to us. We waited and again, no manager, just a message that there was one available after we have informed the shop assistant that we require two sets. We were alao informed that there is nothing that they can do and again no alternative was offered.

For such a big company not to see that customer service is important is so so tragic. Why does big businesses feel that we as customers does not need proper customer service. We left the shop very disappointed and disgusted due to the service we received from this company. Their customers are not important. My conclusion is that their actions borders on misrepresentation so that we must buy something else which we had to pay much more, for the same products.