Extremely Poor Customer Service

Stay well away from Decofurn if After sales Service is Important.

I purchased a Sari Whitewash Sideboard, Dining Room Table and 6 Cane Chairs R20077-00 from Decofurn at the end of September. In October the Sideboard doors cracked. The unit was exchanged at the end of Oct. Within 2 weeks the doors on the new unit also cracked. I took the issue up again with their Customer Services. They suggested I look at a Dewy Sideboard as a replacement as the Sari Sideboard is a General Problem experienced with cracking. I went to Greenstone branch to view the Dewy Sideboard unfortunately the colour difference is very different and will not match. The Sales person at Greenstone confirmed the Sari Sideboard is a huge problem they get continuous complaints of them cracking and warping even the unit on display in store had cracked doors. I requested them to refund the Sideboard and Dining Room Table as they do not have anything available to match the Table colour. This issue has been with the Amarosa Branch for consideration since the 9th December. I also presented them with an alternative to replace the table and sideboard with an Arctic Light Oak Set this was not even considered. They called me back this morning to inform me they will pass a Refund on the Sideboard but not the Table. Considering I bought a matching set in good faith and they do not have a suitable replacement to match the Table they should refund the entire purchase so I can purchase a matching set from another retailer.

Never again will I set foot in a Decofurn Store if this is the type of After Sales Service