Extremely Disappointed Decofurn Fourways Shiraz

I went to Fourways earlier today and had the worst experience ever. We paid for items and were told to go to dispatch. The manager, Shiraz told myself and 3 other clients that their system was offline and therefore could not dispatch our purchase. When another client asked for the Head office number and a name so that the problem could be escalated he reluctantly provided a name of a regional manager named Charlene. He told that client that he should go upstairs to the store to get the Head office number. REALLY?

I called the head office and there is no Chatlene that is regional manager... I left a message for the actual Regional manager, Corne, to call me back...

I see that I am not the only one with similar complaints on this forum.

I am absolutely upset about this incident.I will never go to that store or any other Decorfurn again