Extremely Bad Service, Rude Staff, Pathetic quality and state of furniture, Decofurn Fourways

Extremely poor Service, Extremely rude Staff (Floor Manager): I bought a couch on Lay-bye from them and on delivery they said that they do not have the couch in stock and they cannot get the couch at all due to it being discontinued, when lasing with the manager as to why they sold my couch to someone else we were told that we did not finalize the purchase and they only way they secure the furniture is if we paid the couch in full. The floor Manager was then rude and told my wife that its not her problem what dealing we had with decofurn and there is nothing she can do. Upon querying about the couch from the manager Branch Manager he said that he has stock at another branch and we set delivery for a Saturday. The Saturday of the delivery i waited the entire day for decofurn to deliver the couch without them notifying me i had to make a call late in the afternoon to enquirer where is the couch they then said they do not have all the parts and requested if they can deliver the following Saturday. With my soft heartedness i agreed the following Saturday they came to deliver the couch but upon delivery the couch was extremely damaged.