Exchange on faulty sofa cushions

The only time that these companies will listen to you is when you share your experience publicly. Otherwise. When you try to be a decent human being and contact them directly it becomes a nightmare they send you up and down like a headless chicken.

Today marks a week since I’ve been crying to get hold of them to exchange the faulty sofa cushions. According to their automated response the turn around time to resolve queries is 3 day.

The only thing they have told me is that we have escalated the matter to the relevant department and that it