NM
Noemia M

1 reviews | Active since Oct 2013

21 Aug 2025, 10:28

Excellent customer service and delivery service

I bought a mirror online, ordered the wrong one and received assistance almost immediately after I realised my mistake, their response time was amazing, I spoke to an agent on email and then transferred to a staff at the montague branch in Cape Town, I believe her name was Faith. I received my mirror the same week. But what reqlly stood out for me is their delivery system, not only do they ask you if you will be available on a particular day, you can tell them what time you will be home, they call on the day and send smses, and give you a call to give you a rough estimate of when they will come, this way you can plan your day accordingly, unlike some companies where your delivery can be from any time from early morning to evening, without an option. If there's anything other companies can learn from Decofurn its their customer service and delivery system! Very happy. The mirror is great too!

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