Don't shop at Decofurn. They are unreliable and unaccountable for errors on their part!

On 3 January 2021 I registered on Decofurn's website to purchase a TV stand and was about to make use of their 10% discount advertised across every item online. As I selected the delivery method, the page refused to proceed to payment page and returned to the delivery method page and this occurred several times. Upon getting highly annoyed at this, I then selected "collection" and chose the store and hoped to proceed to payment. This still did not work. I then tried this step several times and it did not work. I eventually gave up and waiting for Monday morning 4 January to call into their call centre to notify them. The agent advised me that they had so many callers on that very same Monday morning mentioning the exact same issue as I had. He advised me to email their info email address in order to see if I am able to still get the 10% discount honoured seeing as though it was an issue on Decofurns website and not a customer related issue.

I emailed them and also mentioned to them to get their IT team to investigate how many times their page pushed me back and forth and did not allow me to proceed to the payment page. Upon a to and fro response between Decofurn and myself, I eventually got a snotty response from the consultant which came from management itself stating that the 10% discount would not be offered to me, as per their records I only attempted to make a purchase after the discount was over which was on 4 January 2021.

As a result I was left totally irritated as its clear that decofurn does not take any accountability for issues on their end as well as incorrect information. I called and spoke to the online manager who also didn't respect me as a possible customer. She was meant to get back to me today itself, Thursday 7 January with an answer after apparently going to attempt escalating my query and dissatisfaction by their management's lack of accountability.