TM
Tebogo M

1 reviews | Active since May 2014

20 Aug 2026, 15:37

Do Not Use Their App: It Defaults to Roodepoort Every Time Despite Selecting 27 Graham Road, Silver Lakes

I recently purchased a gold table lamp on Decofun and selected the Silver Lakes pickup point (27 Graham Road) during checkout. Immediately after paying, the system automatically changed my pickup location to Amarosa in Roodepoort. This is not the first time this has happened either; the exact same technical glitch occurred earlier this month. I called customer service just 4 minutes after placing the order. The item was obviously not packed, fulfilled, or processed yet. Despite contacting them immediately, the agent told me that customer support has no way to reroute the order to Pretoria on their system. Instead of making a simple correction, they expect me to wait a full week for the package to travel to the wrong location in Roodepoort, wait for it to be received there, cancel the order, and then re-order everything from scratch. It is completely unprofessional for a major e-commerce platform to lack basic system functionality to update a simple pickup address before an order is processed, or to give their support center the tools to resolve basic errors. I will not be waiting a week to cancel a mistake caused by their own buggy app. Save yourself the headache and shop elsewhere.

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