DO NOT PURCHASE FROM THESE *******

Honestly writing this with pure anger! I have never received such nonchalant behaviour from any retail or service provider. As a customer when purchasing a product from a company we have chosen to support that business for whichever reasons. Decofurn SA makes you feel like you have forced them to sell an item to you that they did not want! Utter pathetic aftersales service and I have never come across such greed in my life! This company encapsulates everything that is wrong with SA at the moment with greed! I had ordered an L shape couch online and overlooked the side which the longer couch would fit. I had picked this up while the delivery company was at my place and had asked them to return it which was quickly refused by them in the most rude manner possible. While they were doing so I had contacted the service center and was told that it was my fault because i did not see that the code has an R in it and not a L (SHOCKER!). The customer service agents have absolutely no people s****s and no empathy whatsoever as if i purchased a chappie from the corner store! i then was told to email them and they will act accordingly and resolve my issue. ESMERELDA who's surname i do not know, essentially just provided me with no help as if to say take it or lump it! I then had to call the contact centre once more only for her to tell me oh she spoke to management (which she couldn't have in 0.5 seconds) and they said they cannot do anything about the couch unless i pay R500 for them to fetch the couch and a further R500 to redeliver a new one! i'v done a lot of online shopping where items dont even cost a fraction of a couch and they are willing to go to the end of the world for their customer even for a return. Decofurn however believes that they are better than their customers.

WORST EXPERIENCE EVER!!!!