Dissapointed Service

Used Decorfurn;'s online site on 06/05/24 to purchase a seater sofa at R5999(qualifying for free delivery), went through to the delivery options whereby you insert your address for delivery. All the fields required included apartment name and unit number, of which all were included, only to realize it kicks you out of free delivery because the system is not built to use those specific fields to process the delivery option.

After purchasing, i immediately emailed decorfurn to get assistance to change the order to Delivery after explaining my website issue to the consulted she agreed that this is a usual trend (they are aware of the issue yet dont put any notes to advise customers of this). i relocated from Durban to Cape Town and now sitting without delivery on this item.

I recieved a reply today from the query ticket logged ***4, consultant named Sherry and the feedback was so generic "Good day

Thank you for your mail, You will need to go to google maps and type your address there then copy what google gives you then paste the address in the shipping area then it will accept, The other option if you have an Apartment or unit number you will need to leave that line block blank and continue in the second line by address, Those are the 2 options you can do. Please take note you need to register online before placing orders, Thank you

NB: Please be advise that we do not deliver to Locations, Farms or area where the road is gravel, Thank you"

4 phone calls and 2 emails later still no assistance to get this done!!

Order number ***5, can i have some assistance please!

Regards, Anneline ***