Dishonest practices from Decofurn.

I placed an order with Decofurn. When I phoned them to ask to change/ cancel the order, I was told it was "too late" to do either (which is untrue and in violation of CPA cooling off period) and that I would need to receive the items and then return them. When I wrote to Decofurn asking for information on returns, I was referred to a phone number and later an email (never any written policy). I was told that I could return / exchange the items in store without any charge and this was several times confirmed, including in the store, where I received a returns note for the full value of the items returned. *After* I had returned the items (requiring me to drive a considerable distance), I received an email informing me that R400 would be deducted from the refund since the order no longer qualified for free shipping. This is evidently dishonest practice. The return had been arranged in advance and yet Decofurn staff continued to assure me there would be no charge until the goods were received. Decofurn ******* me into returning items in new condition to receive only 2/3 of the value promised. This appears to be simply a (successful) attempt to cheat a customer. Decofurn staff apologised and then made the partial refund anyway although I'd made clear that I did not consent to it. DO NOT TRUST what you are told by representatives of this company. I sincerely regret ever having anything to do with them. I will be reporting my experience to Consumer Affairs.