DISGUSTING, WILL NEVER BUY FROM THEM AGAIN!

If I could give ZERO stars I would.

We have been customers for years and to get treated the way we did this past weekend was beyond shocking and I will not be returning.

We fell in love with a couch after looking at multiple competing furniture companies. We were first advised that the specific couch was on special and if we paid in cash we were get a further 10% discount. Also, they had stock in the back for a different colour (we did not mind even though we had banked on that specific colour) and we could collect as soon as the payment was made. Knowing that we jumped and paid the amount by the date given. We paid via EFT and then visited the store with our POP. All of a sudden stories began to change.

We were told that the couch on the floor was a certain colour and that they did not have those in stock at the back (story changed) but that they could give us another colour , but that they did not have stock at the Boksburg branch and they would get the couch from a branch in the North (Fourways branch).

Needless to say that the couch would be ready by the following Wednesday, we then said that they needed to make a plan and have the couch to us by the weekend as we are moving and need a couch. We arrived on Saturday to collect our couch and it was brought to the pick up section and opened for us to view. It was another colour even though we were told we were getting the SAME colour on the floor because they were collecting it from another branch. We still did not mind because we wanted the couch so badly.

The couch was revealed and it was a defect, the arm was pulling by the stitch and it had no padding by the arm. We could not take that couch. They then revealed that they have another in the back. They opened that one and it was stained and also ripped at the bottom. We could not take that one either. Bare in mind we waited close to an HOUR for them to first bring the couch out.

We expressed that we could not take this couch and we explained the whole situation to the staff at the back by the pick up section. We were initially ignored until I had to raise my voice in front of other customers. We then had 3 people trying to tell us that one colour is another and the other colour is the other. No one knows what they are talking about and their staff are selling products not knowing what they have at the back in stock and what colour they have.

This is now going on 2 hours of going back and forth with no answers. Eventually another staff member named Francois got involved because no one could answer our questions. We also asked for solutions and everyone is too 'busy' to assist us. We had to get angry for them to give us an ounce of attention. We were happy to take the defected couch but at a cheaper price because it is defected. Not an ounce of sympathy or understanding was given. Francois then explained that they do not have any more stock and there is no more stock at any other branch. We asked to speak to the store manager multiple times and Charlene was no where to be found and was hiding away in her office.

They could not offer us an ounce of a discount or even something for our troubles. Bare in mind we had paid a company to collect our couch when we made payment and they didn't have stock, we then had to pay that company again for the Saturday to collect the couch. We are out of pocket now because we haven't been able to collect the couch.

Decofurn would rather lose our business then make a sale and not a cheap sale at that. We asked for the discount because it is defected and we were told that they cannot because it was already discounted because we paid in cash. We asked for a refund and then we were told that this refund would only reflect in 7 days!!! How are we supposed to purchase a couch when the money is only going to reflect in a week's time. This has now altered our plans tremendously. We asked for answers and Francous and the lady who does accounts (Charlotte/ something with a C) stood behind the glass LAUGHING at us with no answers. Hiding away.

We are shocked and disgusted with this service! That will be the very last time that I ever step foot in that store.