Disgusting service from Decofurn Centurion

I purchased dining room chairs from Decofurn Centurion a month ago, delivery took place a week later with 4 of the 6 chairs being damaged. I am now still waiting for replacement chairs, I have been getting the run around now by Ryan who is in charge of deliveries. Every time I call he tells me that the chairs will be delivered the next day. I spoke to Evan last week Thursday who ensured that Ryan would ensure delivery by this week. Is this the kind of service Decofurn Centurion is giving their clients?? Could someone please give me some answers as to when I will receive my dining chairs or a refund.