Disgusting Service - Decofurn Centurion

My wife and I bought 4 items at Decofurn Centurion on 20 April. 2 of which were not available in stock. We paid for everything and were assured that I should receive a call within 10 days when my stuff would be available. I didn't receive a call for 3 weeks when I decided to give them a call and some woman who wouldn't give me her name picked up to tell me that one of the items has arrived in store and the other one should be available during the week so I should expect a call. No one called. on 13 May, I phoned 3 times and no one picked up. 14 May, I phoned again and another lady (rude) picked up and dismissed me saying she was busy with a client so I should hold for her. I didn't mind holding so she assisted that client, picked up the other phone and assisted that person, then went back to assisting a third client. ALL THIS WHILE I WAS HOLDING THE LINE. I hung up after holding for almost 15 minutes while she went on with other people. My wife then called and she was dismissed almost immediately, being told that they would phone her back. NOTHING. These people treat us like trash after spending out hard earned money, as if they're giving us these things for free. I am never buying anything from that store. We will give them one last call and if we get the same disgusting service we are contacting the Consumer Goods And Services Ombud.