Disgusting customer service and delayed refund

ORDERED FURNITURE AND THE FURNITURE WASNT DELIVERED AFTER 10 DAYS AS PROMISED , WENT TO DECOFURN CENTURION AND THE SUPERVISORS AND MANAGERS WERE TO BUSY TO BOTHER HELPING ME. FILLED OUT A REFUND FORM AND THE REFUND WAS SUPPOSED TO HAPPEN 7 DAYS LATER. 7 DAYS LATER NOTHING... ITS BEEN A MONTH AND 3 WEEKS SINCE I ORDERED AND ITS BEEN 2 WEEKS WAITING FOR MY REFUND