DISGUSTING CUSTOMER SERVICE

I bought a sleeping couch at Decofurn Northriding, a month later broken due to poor quality,i returned the couch and was attended by Piet who was relieving in the store and told me they will look at it and come back to in two days, I waited and no one came back to me so I called them and was told by John who was relieving and said he was not told anything but given a note with my contact details, did not bother calling me so I called them once again and still no joy and i went to the store and I met a very smelling alcohol and drunken gentlemen named John who he said he is the workshop Manager, I was shocked and he kept laughing at me whilst I was talking obviously very drunk, I left and demanded to get their head office number and expecting a call from someone who is not drunk as I see it was business as usual at DECOFURN NORTHRIDING.I am awaiting for a call and my sleeper couch issue to be sorted out.