Disgusting and Unacceptable Customer Service and Furniture Quality

Disgusting treatment of a Customer. Ordered a table, in advance, for a Mothers Day function. Table arrived broken. I immediately contacted the only available telephone number (national line). I spoke to a nice woman and explained the importance of my exchange. She advised I send email and state in my email the urgency and then it would be attended to, which I did. Sadly, the email was received, and assigned to Evasca from Decofurn. She TOTALLY ignored my plea. Failed to respond to me. Advised me it was escalated (unsure why it needed to be escalated when I provided the table still in the box with the bad damage to it). On Sunday afternoon (on Mothers Day) I received an email from Evasca to say the table will be exchanged. The following day I received another email from Danielle advising the same thing. I sent an email to them both expressing my disgust and disappointment in how my Mothers Day function resulted in my mmother having to eat their lunch on their lap. I got NO RESPONSE!!!! NOTHING, No apology nothing!!!! A new table was just delivered without anyone contacting me. Never in my life have I experienced Customer Service of this low quality. BTW, the new table is also damaged. I ABSOLUTELY GIVE UP!!!!! I am done ith Decofurn.