Disgusted by Pathetic Service and Damaged Couch Returned

I am deeply dissatisfied with the service I received from Decofurn regarding a couch repair. The entire process has been frustrating and poorly managed from start to finish.

Firstly, the couch was not collected on the agreed date, causing unnecessary delays. The return delivery was also late. I specifically requested delivery at 2:00 PM, when I would be home from work, but I was contacted at 12:00 PM instead. The delivery team had to return later, which was inconvenient for both them and me.

What’s worse is that the couch was returned in worse condition than before. The original issue wasn’t with the backrest, but now it’s damaged—loose, unstable, and clearly not properly repaired. The delivery team even struggled to set it up, and I had to assist them. I was told the repair carries a 6-month warranty, but that doesn’t change the fact that I now have a new issue due to poor workmanship.

I was without a couch for 2 weeks, paid for this so-called “repair,” and still don’t have a usable product. On top of that, I sent an escalation request to your head office on 09/05/2025 and have received no response. That silence speaks volumes about your lack of customer care.

I am demanding a full refund. The level of service is terrible, unprofessional, and quite frankly, pathetic. I am absolutely disgusted with how this was handled and have lost all trust in Decofurn.