Disastrous After Sale Service

I bought two couches on their website. One was delivered faulty/damaged. It took over 10 days and on average 4 calls a day (Decofurn HO and Durban branch) to get the item replaced. Decofurn is quick to take your money, however noone there, managers and employees alike, will take responsibility. Full of promises, but lacking in delivery. Once the replacement was agreed upon, I was told that delivery will happen on Monday 23. I waited the whole day, only to find out on COB after I made a call that delivery will not happen. Same on Tuesday 24th. I waited two full days at home and noone at Decofurn had the decency to call me to advice that delivery will not take place as planned. Customer time is irrelevant to Decofurn management. Beware when making a purchase from Decofurn. You might regret it later, when your money was already taken from you.