Disappointment! Decofurn Silver Lakes

Worst service ever at Decofurn Silver Lakes!! Bought a dinning table and chairs which they had order from Cape Town due to not having stock. At first we didn't want to continue the purchase as the sales person said it will take anything from 7 days to 3 weeks due to COVID (does not really make sense but okay) so we took the chance. By week 3 after checking in a few times each time with a different update that didn't line up, I was then told the table arrived but not the chairs. A few back and forth calls happened where we requested to rather speak to a Manager and was then only informed that the chairs still had to be ordered. Keep in mind this is now past the 3 weeks as mentioned when buying the set. We gave it another week and still only excuses given when following up to why it still has not arrived. We then decided to rather request a refund. After requesting the refund we only received part of the money and was informed they not sure why the full amount was not paid but we again needed to complete a form for the rest of the money. They then phoned to investigate as they said the table was booked out and that's why we didn't receive the money but they could not find the signature of the person that collected it and assume it was us. Again requesting to speak to the Manager as it clearly is a frustration he just informed us that the rest of the money will be paid. It has been more than the 5 to 7 working days and we still have not received the rest of the outstanding refund! This whole process from purchasing, being disappointed to getting our money back started 16/08/2020 and is still ongoing for more than 6 weeks now. It is really disappointing to know that this is the type of service you receive from sales straight through to Management!