Disappointing service by Decofurn!

Alright, I was going to give Decofurn 3 stars but they deserve two and here's why. I made an order on the 30th of May 2020 and requested assembly of the items.

The order was delivered on Saturday the 13th, upon arrival the delivery guys (Brighton and the other guy) refused to do the assembly saying they had many deliveries to do.

I then called the call center and spoke to a lady who was very helpful, she even spoke to them but they still weren't going to assemble the stuff. After some time I got a call from their boss saying he will send a person to help with the assembly on Monday, which is today. I called to confirm in the morning around 10AM and he said yes, he will send someone. Its now 15h35 and no one was sent, no phone call, no thing..

Its really disappointing because I expected a better service and all of this could have been avoided.

Like, why did they send the delivery guys late when they knew there was an order with assembly to be done?

This was my first experience with the store and I am never ordering anything from them again.

Will give an update once they send someone.