Disappointed with admin fee charged unnecessarily for a return within the ‘7-day period’ advertised

I’m disappointed that after returning several items that were purchased online (legitimately well within your 7 day ‘cool off period’ advertised) and physically bringing back the items myself - that you still charge me a 5% admin fee! All this while enticing and incentivising your clients to purchase online during your birthday celebrations. Take a look at what Takealot do. No charge for collections!