Disappointed

As a first time customer at Decofurn i walked in, loved their furniture products and ordered what i needed at the value of R5998.

After I've placed an order with Decofurn, the consultant promised to one outstanding item from my order which it did arrived within 7 working days as promised, happy...

Then I'm called to collect my order, well i was told that Delivery is not free i then paid and sent a courier to collect my order, upon collection the courier had to wait only to be told later on that the item that was ordered for me is damaged yet i was called constantly to come and collect my order.

The consultant offered an alternative which was way different from what i needed on the initial order, i then said she can order it again and deliver it as i cannot now request and pay for another collection whereas when i was called to collect it was never communicated to me that one of the items is damaged.

I don't know if Decofurn does provide training to their sales consultant because the following day my wife mentioned that she can't wait for 7 days as that would mean she'll have to sleep on the ground on a sponge with the baby, then the following day i contacted the lady to tell her that it seems like i have no choice but to take the alternative you initially wanted to offer which won't make me happy but i have no choice but to settle for it.

During my meeting at work, i could not call... My wife called, the consultant was apparently rude and then i texted to ask the consultant if she can reply my messages for feedback as I've moved in to a new place now i need the bed, her feedback was that "what do you want me to say?" that's it.

Now I'm with no bed, wife and baby sleeping on the ground with sponge, whereas i paid the order fully and paid for the courier to collect and only be told during collection that my items are damaged, she then offered a refund and my question to her was that how do you offer such alternative to a customer who paid over a month ago.

Training should be compulsory to the consultant.

I'm still waiting for assistance otherwise if she can't assist I've asked that she collect what I've collected already and refund me fully and take my business elsewhere maybe it'll be appreciated because clearly to them R5998 is peanuts to them.