Despicable service

I bought dining chairs from deco furniture online on the 16th of November, Babalwa sent me an email the following day telling me that I should send my proof of payment to ***. I rep**** to Babalwa’s email by forwarding the prooof of payment that I sent to pop@decofurn. At the end of November I went on the website and saw that my order is still on hold, I sent Babalwa another email asking why the order is still on hold which she/he ignored. I have since made several calls to their 087 number and every time I call whoever I speak to say they’ll get back to me but they never do. Last week on the 9th I managed to speak to Monique who sent me a mail saying that my order was cancelled because they didn’t receive my payment, she then said after receiving my POP that a new order has been allocated. When I checked again online on my profile the order is still on hold. When I call they just place me on hold until I run out of airtime. I’m tired of calling decofurn over and over and I would just prefer a refund