Delivery of goods.

I bought a couch and bed about 2 months back and when i tried to put together my bed I realised that the tools or nails and everything I need to put my bed together, was not with the packaging.

I contacted their call centre and spoke to an employee called Charmaine. She assured me that everything will be sent to me as they need to get them from their head office in Cape Town.

I had to call again and enquire about my request and was then contacted about 3 days after that and was informed that I can fetch them from their Greenstone factory which I did. I drove to their factory only to find that there and they did not send all the tools I need to put my bed together.

I called again and was holding for a while and nothing happened. I sent an email and was assured by the same employee that everything will be sent to my physical address and I'll have them within 5 days. I have received nothing and I again contacted them and was now told that it with a courier company and they will contact me. Needless to say, nothing happened and I followed up with the courier company and could not get any help.

It's almost 3 months and I paid cash for my bed and it is still standing there. I bought a lot of my furniture from them and so did my sister and some friend's. I will never ever buy from Decofurn again, the disregard is appaling and for me to follow up and keep asking when am I receiving tools that they were supposed to have included with my delivery. It is absolutely unacceptable.