Delivery? Get all communication with Decofurn in writing.

I had purchased a few furniture items from Decofurn Amorosa on the 4th of December 2022, and arranged and paid for delivery/assembly of the furniture. The arranged date of delivery was January 3rd 2023, as I was moving into a new apartment. The delivery date was "confirmed" on the 14th of December 2022, in-store.

On the 3rd of January, I phoned (around 11 a.m. Decofurn Amorosa to confirm the delivery, as I had not heard anything regarding the delivery). One of the staff members reassured me over the phone and said she would phone me back to confirm the delivery. An hour later, and I still had not received a call.

I phoned the store again to ask about the delivery. Another staff member said he would arrange with the delivery team and double-checked my details.

At around 15:00, I phoned again and spoke to a manager. He said he would track the delivery and contact me once he has tracked the delivery. A few minutes later, I receive the return call only to be asked whether another Decofurn branch has contacted me. I explained that no one has contacted me, and was told to expect het another call.

Shortly after 16:00 I received another call. This time being told that I can expect my furniture before/om the 6th of January - regardless of the fact that I visited the branch to make sure that the company was aware of my expectations regarding the delivery and assembly.

This really is absolutely unacceptable. There has been knowledge of the order and delivery/assembly for nearly a month. Hours go by without a definite answer.

Make sure you have a paper trail if you're making use of Decofurn's delivery service.