decorfurns pathetic service!!!!!!!!!!!!!

To Whom it May Concern

Good day

I purchased a couch in your Décor Furn Springfield branch on the 23rd of December 2018, I was told by the cashier that the product is out of stock so it will come from Cape town in 10 days. I called in may times from the 2nd January 2019, no one answers the ********** 511 number that is displayed on google for the company. When you call the Decorfurn hotline number the person that answered said unfortunately she cannot help me as she only deals with online queries. I have tried numerous times to call only to get through using the ********** 466 number. I spoke to a manager by the name of Petrus who had to first look for the order and then stated that the order will arrive shortly this week so I can come and pick up the Molly Sleeper couch on Saturday 12 January 2019.

I had to call through this morning about 6 times before someone picked up the phone and then called Petrus on the line who then said unfortunately my order is not in the truck and it will arrive on Monday 14 January 2019. We are waiting for 12 working days for this couch and Decorfurn does not have the courtesy to pick up the phone and tell you where your order is. Petrus is now going to check the truck to see where my order is! How pathetic!

I am appalled at such terrible service I have received from this company, no other furniture company that I have dealt with provides such unprofessional service. I have moved into a new home and I do not have a couch to sit on!!!!!!

I will never purchase any products from Decorfurn and I will make sure I spread the word about how terrible this company is and I tell people to never buy from this company.

I want the couch delivered to my apartment for free by 12 January 2019 or I will issue out further complaints on every social media site possible.

Regards