Decorfurn Endless promises refuses to refund money

I purchased 2 items on 1 October 2020 from DecordFurn Northlands Deco Park, I received 1 item immediately, However was told that the other item a bookcase Monza Unit would have to be ordered. I accepted that and went on my way.

After week 1 - After no courtesy calls , I went through to DecorFurn only to be told they received a unit but it was incomplete and was on order again.

2 weeks later - No courtesy call again, I go back, still on order, I accept an go.

1 month later on Go to Decorfurn requesting a refund , Was told by this Indian lady who calls herself a manager that I must allow her until Tuesday 03/11/2020 to get the item from Edenvale. I OBLIGE.

TODAY - 3 November 2020 - I go back to Decorfurn to demand a refund as even until today no even 1 courtesy call from this establishment.

Thing got heated and both I and her exchange words, I am at fault but so is she, As a customer a manager needs to "Take control " of the situation and make things right, she further agitated the situation, She is not fit to be employed and I have been patient enough.

Please refund my full money back to me, else I will get my attorney involved.