Decorfurn - bad return process

Case ***2 - 11 days without a couch, no explanation as to why they can't conclude my return, especially after confirming that after inspection they have found its a factory fault. Highly frustrating that I need to be phoning for updates. No emails, no phone calls of any updates I have been phoning daily for updates even though the customer service agent Rene keeps telling she will update me by the end of the of each day, i dont get no feedback until i phone the next day, ive spoken to a Sherry and Wendy who assisted with some feedback thats why i have some knowledge of whats going on. Unacceptable customer service. I just want a new couch now!