Decofurn's poor service

I bought a table on-line from Decofurn on 21 November 2023. In February 2024 I noticed that the table top had some defects and made contact with Decofurn on 17 February to arrange a replacement. I was allocated a ticket number ***1. A week later on the 24th of February I was advised that my claim was assigned to Leatitia at Decofurn and that I must allow 3 working days for a response. On the 26th of February after I contacted Decofurn to enquire about my complaint I was e-mailed and requested to provide more photos of the table top. I provided more photos on the 1st of March and was advised on the 4th of March that an exchange will be arranged. I enquired on the 5th of March via e-mail regarding the reason for the defect to ensure that I do not encounter the same problem when the table is replaced. I never received a reply...On the afternoon of the 8th of March I was contacted by a transport contractor of Decofurn to make arrangements to do the collection/exchange. At this stage I was no longer interested in this product due to the poor service and contacted Decofurn to inform them that I do not want an exchange anymore and that I must be refunded. A week later on 15 March the Decofurn transport contractor picked up the defective table and I received an e-mail from Decofurn to advise that I will be refunded up to seven working days from receipt at Decofurn's warehouse. This process is out of my hands and I have no idea when this would have happened. Nevertheless, I again waited patiently and was yet again disappointed today when I telephonically enquired when the refund will be paid. I was informed that the refund will be paid tomorrow (28th of March), which is 9 working days after it was collected - this is best case scenario and probably another empty promise. This was the first time I bought a product from Decofurn on-line and the second time overall. They will never see me again. Eager to take your money, but poor to back their products.