Decofurn's customer service is appalling.

Good day,

I would like to lodge a complaint against Decofurn Furniture Store in Somerset West, Western Cape.

On Thursday, 23 November 20 I bought furniture to value of R32,000 from Decofurn Furniture Store in Somerset West and I paid upfront in cash.

Delivery date as per my agreement with their sales rep, Marlene, was 1 December 2017. I called Marlene on Wednesday and she said my order is ready for delivery (three delivery points) on Thursday, 30 November 2017 and we agreed to the date.

I took unpaid leave and paid someone to stay at one of my residences where one of the deliveries will take place.

Decofurn driver as well as Marlene promises the goods will be delivered at 14:00. Nothing was delivered and I continually called them and they promised delivery will take place by 17:30.

At 17:40 I called Marleen and she said she saw the driver load my goods on the vehicle and he is on his way. I sat and waisted until 20:30, called Marlene and the driver buy they did not respond to my calls.

I left the premises and at 23:30 the driver called me five times (I woke up to all his missed calls) and he wanted to deliver my goods at that ungodly hour. I am not sure if this is their normal modus operandi but it totally disrespectful and absurd for anyone to deliver furniture at 23:30.

After sending their social media page a message they called me on 1 December 2017 and said my delivery will be out before noon.

After a series of calls, complaints and even calls to their head office my delivery is still not out and I again had to take unpaid leave which Decofurn will not compensate me for.

I have been trying to call Marlene and their store but my calls go unanswered.

This is a disaster and no paying client deserves to be taken for a ride.