Decofurns Cheap quality goods and lack of customer service

On the 07 August 2019 I bought a MOLLY FABRIC SLEEPER COUCH. however the. when using the sleepers couch for it dual purpose, he had problems retracting the sleepers. I contacted Decofurn on the 22 December for resolution and someone only referred it to the relevant department on the 6 January, which I understood du to the fact that it was festive season and most people take leave. however Decofurn failed to get back to me up until now. I wont be purchasing anything from them anytime soon.