Decofurn zero after sales service

The sales experience was pleasant enough, after sales service zero. We paid for assembly and the two guys that did it left a mess of unused parts on the floor of my Mom's room in the retirement home. It is stressful enough moving a nearly 91 year old without this aggravation. They assembled one drawer in the chest of drawers with the melamine on the underside. They must have seen that but just left it. The bedside pedestal was poorly manufactured with an unsightly bubble on the one corner. After numerous calls, with transfers being cut off at least 7 times, we dealt with Chad Sassman. After promising to rectify the issues he did nothing! When phoned back, 6 days later after three previous conversations which he conveniently could not recall, he suddenly needed pictures of the defects otherwise he would be unable to resolve them. This could have been done 6 days back but the attitude seems to be that customer service is not part if the deal. Order number DECKEOORD58372.