Decofurn worst customer service EVER! Refund Me!

I ordered a study desk and I could not assemble it so I called on the 20 Aug 20202 and thereafter lodged a complaint via email with pictures as instructed [Re: Complaint: Order 631218 {90532}] on the 08 Sep 2020. I was told the table would be collected and I will receive another one on the same day. Today it is the 02 October and Decofurn has not even bothered to email me on the progress of my query, I only get updated when I call and various agents tell me various stories. I want my money back and this faulty table collected urgently! This is the worst customer service I have ever received, I want to be REFUNDED so that I can go to Furniture shops that prioritise customers.