Decofurn TV stand

I bought a TV stand online collected my order all was well until I eventually opened it realized some of the *****s was to small an one of the boards has like a water mark on in immediately emaild decofurns refunds department received an email back with a case number emails was send back an forth only for them to tell me they have a very strict return policy of 48 hours defective goods needs to returned within 48 hours I explained the TV stand was not opened within 48 hours after collection I then asked for another alternative like a replacement or refund I received an email stating I have to WAIT for Spares from their spares department which can take some time as a regular decofurn customer their customer service is poor!!!!!!never in my life did I ever hear of a 48 hour return policy for Furniture I even phoned their customer care line only to receive an email about their spare department being out of stock