DECOFURN – STILL awaiting credit and a response!? Desired outcome: IMMEDIATE attention with IMMEDIATE and FULL REFUND! Collection of goods to be collected ASAP

DECOFURN – STILL awaiting credit and a response!? Credit complaint - BAD SERVICE & FED UP – ESCALATE to MANAGEMENT!!

First order placed: 11/11/2022 at 13:07am - Request for credit: 22/11/2022 (no communication back) Second order placed: 18/11/2022 at 10:46am - Request for credit: 24/11/2022 (no communication back)

I have saved throughout the year to purchase November specials / Black Friday specials for specials at Decofurn…

• Some of the items are not as “good quality” as the website portrays it – hence the request for returns on certain items.

• I have reached out multiple times with no luck. via telephone, numerous emails, SMS etc… STILL no communication from their side.

• Your website states once you’ve logged a return someone will be in touch 72hours! Not the case? I have not been attended to since my first logged communication. I understand that were busy with “black Friday” but my orders dates prior to this, Black Friday is now a thing of the past. We are sitting in DECEMBER! YET no response?

• I am not happy in the way I have been treated as a client. I have spent A LOT of money! TOTAL amount deducted from credit card R 32 0000 (Total spend on both orders) request for credit on items of “bad quality” R16 000 (for both orders) Quick to take my money – but no response on returns? This is Unacceptable and bordering on theft! No one has R16 000 lying around for spare cash. I certainly don’t. I need to get this money back in my credit card ASAP. Hopefully you will be paying me with interest the way things are going? I can not understand why no one is attending to this?

• ALL items are in sealed boxes as arrived – pictures of this has been submitted with all above communication from my side.

I have made multiple attempts to sort this out – to date no one has reached out to update me on the progress of my credits? PLEASE could someone contact me soonest regarding this credit, I am sorry to say but I am extremely frustrated in which this matter has been handled and I am losing my patience here! I’m sorry but this lack of service leaves me with no other option. Shocking and disappointing to say the least!