Decofurn sold last stock after assuring me It was reserved

My experience had been very good until now.

I made a BIG order of several items specifically at this branch as they were the only ones with stock of some items where there was only 1 left. I spoke to a lovely agent who assured me with happiness the stock was reserved for me and I paid THE SAME DAY sending the PoP directly to their registered email.

Weeks past and I emailed them with no reply. Eventually I called to find out the that agent was "off sick" and that the order was pending payment. I sent proof of payment again with the original email dated showing payment was made in full on the day of the order.

When the agent returned I discovered that all the stock had been sold. I was furious as I had a tight deadline to adhere to.

I waited another 3 weeks for "the truck" which arrived without all the items.

I will NEVER order from them again because there is zero respect for the client and zero procedure and a sale is not assured even after they have had my money for almost 2 months !

The effort I went to secure the last items in the colour I wanted and to then be told it was sold by different agent ... ! Couldnt they put a note on their systems - surely in 2025 this is not that difficult to do

Then they claimed I never sent the PoP - but I have proof of it being sent. Silence from them.

The sheer incompetence is mind-blowing. How do they run a business like this?