Decofurn sets the bar for worse service ever

Worse experience ever.

I've made a purchase at Decofurn in December. The sleeper couch was defective and I was offered a replacement. I was given false promises over and over again, for about a week, and no action was taken and no replacement was given. Exceptionally bad service! Eventually I decided that I don't want to do business with Decofurn anymore and I asked for a full refund. You can't work with people that give false promises the whole time and no action is taken. Eventually (after multiple emails and calls) they came to fetch the faulty couch on 22 December. No return or refund forms was given to me to complete when they fetched the couch. Then I went back to the shop, and only then was I given a form to complete. (When would I have received the refund if I never went back to the shop??)

Almost 3 weeks later I get my refund (10 Jan 2019), but I did not get the refund on my delivery cost of R300. How on earth does that work? You are the one that broke the agreement by delivering a faulty couch and did not replace it, but still you ***** my R300 delivery cost? Also consider that my house was couchless for a month and in this month I had to receive multiple guests, so they had to sit on camping chairs in my living room. Super embarrassing, and worse experience of my life.

Do yourself a favour and do not buy at Decofurn. The product I received was cheap and bad quality and the service was even worse. The Decofurn in Centurion is especially useless.