decofurn sell faulty products and ***** your money

absolutely trash customer service

we ordered a couch from decofurn during lockdown period ehich took about 5 weeks to be delivered which is fine considering the situation. on the day of delivery we were notified the driver would be coming during the course of the day, at around 3pm i called them to find ourt what was happening, they said the driver would be coming past still and that we were next on the schedule, at 6pm i called the driver to find out what was happening and he said he was still on his way.

eventually they arrive at 21:30 at night to deliver the couch, instead of loading the box lightly on the ground they dropped it, made me sign and left without even checking the product. we set out to assmble the couch and noted that when they dropped the box on the floor they damaged some of the moving arms that allow the couch to conver to a sleeper making it inoperable as a sleeper. i took photos and logged a complaint first thing in the morning, i was notified it would take about 3 days for a response so on the 3rd day i called in, sat on hold for about 30mins and was assisted. the lady looked up the order and said they would be exchanging the couch for a new one and i would be contacted for delivery.

about 3 weeks went by and i had not recieved any feedback so i called again, i was then advised that they would send someone to assess the couch and fix it as opposed to replacing the unit as originally promised

i said i wanted to speak to a manager about this, they put me on hold and the call conveniently drops. i have since called twice after that with 0 help or feedback as to what is going on, calling in takes approx 30mins before someone actually answers the phone, its now 2 months since i logged the query and still no feedback