Decofurn ****s Customers

I bought a TV stand on 16th October 2022 at their Centurion branch. When it was time for me to make payment I tapped (bank card) , the transaction was declined. I then inserted my card and it went through successfully. They even provided me with a receipt confirming the approved payment.

This morning, Decofurn processed the same transaction, of the same amount, resulting in a double payment, which took all the funds I had in my bank account, leaving me with a zero balance.

I went straight to my bank to see if the transaction can be reversed. The bank consultant called Decofurn and was advised that the reversal/refund takes 30 days and I need to pay an additional R85 for a reversal request.

Decofurn is a ****. They double charge people and then make people pay extra fees/levies to correct their own false/********** transaction, then take a whole month to refund their customers money that they took in a split second. Apparently there is no guarantee that I will even get my money as they still have to investigate.

I was planning to buy more furniture at the end of this month but after this experience I will never purchase anything from this store.

If you decide to buy furniture from Decofurn using your card, be careful as you also might be ****med! Rather pay cash.