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Naeema R
1 reviews | Active since May 2019
06 Jul 2020, 10:00
Decofurn Poor Feedback Service
I placed an online order for 2 Titan 2 door cupboards and the process online payment done on 28th June 2020. An online consultant calls me to say sorry they out of stock although online it did not show out of stock. I have been calling to follow up and was told they have oak in stock which i agreed to last week. Called this morning to be advised no stock and this is a waste of a customer time, airtime and the fact i paid for something i dont have! I would not advise to use this online service and i need my cash refunded asap because of your inconvenience and lack of feedback to the customer this is poor service from Decofurn.
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Naeema R's updateReviewer Update
07 Jul 2020, 10:31One call this morning only after countless follow ups and my review, to advise they don't have stock of any of the Titan 2 door cupboards in any colour now. I requested a refund but was advised it could take 5-7 working days.Is this how you handle a customer complaint with extended inconvenience to the customer because surely this can be done within 2 working days. Your service sucks and the consultant did not even request my banking details.Decofurn you should really relook at your customer service its way below retail standard.
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Naeema R's update07 Jul 2020, 10:31
Reviewer Update
One call this morning only after countless follow ups and my review, to advise they don't have stock of any of the Titan 2 door cupboards in any colour now. I requested a refund but was advised it could take 5-7 working days.Is this how you handle a customer complaint with extended inconvenience to the customer because surely this can be done within 2 working days. Your service sucks and the consultant did not even request my banking details.Decofurn you should really relook at your customer service its way below retail standard.