Decofurn poor customer service!

While I realize Covid-19 impacts ALL, Decofurn's service thus far has been shoddy! I placed an online order last week Wednesday the 5th of August. More than one week ago. I was sent an email on Thursday notifying me that the three of the items I ordered were not in stock. So I inquired if the bar stools were available in another colour as they have three choices. This took one more day to get a response, a one liner to say no other stock was available. So I have emailed on Tuesday to request that other items be sent to me (instead of a refund, my choice was to continue supporting Decofurn). To date I have not had a response. I have sent a reminder that has again fallen on deaf ears. My order should arrive in just a few days according to their website. But my order has not been processed nor has anything even left the factory. I hope to get some sort of customer service shortly. And perhaps I may even get my order this month still....Who knows how long a refund could take.... Not good going for a company who claims to open and working and looking for business in these unusual and difficult times. But my patience is running low. A response from Monique would go along way.