Decofurn online poor service

Poor online service i have ever experienced on furniture, i bought 3 items from Decofurn on 26/06/2020 which is Sleeper Couch, Bar stool and A TV stand. items Items got delivered on the 3rd July 2020 of which i only accepted the Sleeper couch and the other two items were spoiled by paint from the delivery truck, i did not accept the items and i did not sign for them.

As from the 20/07/2020 i sent an email requesting update on the latter as i hoped for a response. The store was contacted telephonically to no further assistance as consultants transferred me from one to others with no assistance. Numerous emails regarding the matter were further sent and calls made daily which lasted me for over 20-30 minutes before being able to speak with a consultant. on the 28th July 2020 i sent an email once more requesting a refund as i decided to get my money and buy the goods physically from local stores.

30/07/2020 i called the store again to get an update and verify if my emails were received as theur email auto respose stated that they will reply within 3 working days but i have never received any call from them or any communication. The store consultatnt blatantly **** to me as i was promised to be called back with a day after each call i made.

i sincerely request o be refunded as i had decided to buy the items from my own cash while awaiting refund from the store.

I hereby request assistance on accessing my refund from Decofurn online sales.

This is one store i can never recommend to anyone buying online My order number: 515528