Decofurn online order and refund nightmare

I placed an order for a bed set on the website 30th of Dec 2024, received absolutely zero communication regarding the tracking status of my order. I had to call in numerous times to enquire about the status of my order. The responses kept bouncing around them having no stock or that the order wasn’t invoiced yet. The order was seemingly on its way to CPT from JHB for over a week and a half. I got a call last Saturday telling me that they have received my order in CPT but cannot deliver it as it got damaged I transit. I was told that they can reorder the item which would take an additional two weeks or I can receive a refund. I requested an immediate refund after being met with the most horrible customer service and experience, I was told that their policy is that refunds can only be processed within 7-10 working days. Called back today to follow-up and there is still nothing they can do since my name is on their “refund list” and I just have to wait. So I’m sitting without my order and no refund to date. At this point they’re just keeping my money for the fun of it and I cannot make use of it to purchase another bed which I urgently need for my guest room.

I would not recommend purchasing from Decofurn. Absolutely horrible service.